Terms and condition
Please review our Terms and Conditions, which also governs your visit to VULCAL app to understand our practices:
(1) ELECTRONIC COMMUNICATIONS When you visit VULCAL.com or send e-mails to us or contact us through whatsapp , you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail , whatsapp message or by posting notices on the site or app. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
(2) COPYRIGHT All content included on this app, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of VULCAL or its content suppliers. The compilation of all content on this app is the exclusive property of VULCAL app.
(3) YOUR ACCOUNT If you use this App, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. VULCALand its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
(4) REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT Visitors may post reviews, comments, and other content and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. VULCAL reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant VULCAL a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant VULCAL the right to use the name that you submit in connection with such content. if they choose. You renresent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indentify VULCAL for all claims resulting from content you supply. VULCAL has the right but not the obligation to monitor and edit or remove any activity or content. VULCAL takes no responsibility and assumes no liability for any content posted by you or any third party.
(5) RISK OF LOSS All items purchased from VULCAL are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
(6) PRODUCT DESCRIPTIONS VULCAL attempt to be as accurate as possible. However, VULCAL does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered VULCAL itself is not as described, your sole remedy is to return it in unused condition.
(7) PRICING Except where noted otherwise, the List Price displayed for products on our app and website , whether in Foreign Currency or Indian Rupees represents the full price of the product. With respect to items sold on VULCAL, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded. Despite our best efforts, a small number of the items in our catalogue may be mispriced. If we discover a mispricing, we will do one of the following:
(i) If an item correct price is lower than our stated price, we will charge the lower amount and ship you the item.
(ii) If an item correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
(iii) Please note that this policy applies only to products sold and shipped by VULCAL.
(iv) The prices displayed on this app are quoted in Indian Rupees with approx. conversion rate in US Dollars. The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank / credit card provider on the date of billing.
(8) SHIPPING The estimated delivery time will differ with each order. Typically, we take around 5 to 8 business days to dispatch orders within India, and 12 to 15 business days to dispatch international orders for our ready-to-wear outfits . VULCAL wedding couture is made-to-order and takes 7 to 8 weeks for production and dispatch, depending on the garment’s design and style. Delivery within India takes 2 to 3 business days and internationally takes 5 to 6 business days depending on the location and custom clearance in the destination country. Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step. Order collection from VULCAL outlets can be done upon request. Please contact our customer care for further assistance.
(9) DUTIES AND TAXES All of VULCAL orders are shipped internationally from our warehouse in Vadodara,Gujarat India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. VULCAL takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.
(10) EXCHANGES, RETURNS AND REFUNDS We want you to love what you purchase, but if something isn’t right do let us know. In the unlikely event that something you ordered from VULCAL is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product as we offer free returns. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging and price tags. We accept returns of the product within 15 days from the date on which your order was delivered. Please contact us to assist you on the same.A refund is offered only on merchandise sold at maximum retail price, without any discount. Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.
In special cases, a refund is provided irrespective of the discount when:
1. The order is cancelled prior to dispatch due to unavailability.
2. The product is returned due to a quality defect or damage during transit. The refund amount is credited to your initial payment account within 7 working days.
(11) INTERNATIONAL RETURNS We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us within 48 hours of receiving the order. Refunds on international orders do not include duties, taxes and tariffs paid by customer.
(12) SIZING The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.
(13) PRODUCT PROPERTIES AND WASH CARE All of VULCAL products are handcrafted using the finest materials. The subtle variations in color, texture and finish are intrinsic to hand made products. Our products involve crafts-based traditions of dying, weaving, wood block MyPrint.printOnConsoleing and embroidery. We use commercial dyes while striving for the best color properties. An irregular weave or MyPrint.printOnConsole is not a defect – handloom by definition means uncertainty when it comes to uniformity.
(14) COLORS We have done our best to display as accurately as possible the colors of the products shown on this app. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor display of any color will be accurate. Reds and blues tend to run. Please always wash like colours together and dry inside out in the shade. Silks must only be dry cleaned.
(15) DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY This app is provided by VULCAL on an as is and as available basis. VULCAL makes no representations or warranties of any kind, express or implied, as to the operation of this app or the information, content, materials, or products included on this app. You expressly agree that your use of this app is at your sole risk. To the full extent permissible by applicable law, VULCAL disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. VULCAL does not warrant that this app, or e-mail sent from VULCAL are free of viruses or other harmful components. VULCAL will not be liable for any damages of any kind arising from the use of this app , including, but not limited to direct, indirect, incidental, punitive, and consequential damages. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.